Meet our Team: Managed Services

Creating security and operational peace of mind for our clients. 

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Our Managed Services team, led by Jakub Fuszara, transforms traditional support models into proactive Centres of Excellence that ensure your data platforms don't just run - they evolve, optimise, and deliver continuous business value around the clock. 

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Welcome back to our "Meet Our Team" series! Today we're diving into the domain that ensures our clients sleep soundly knowing their critical data and AI environments are not just maintained, but continuously optimized and evolved - our Managed Services team.

In an era where data downtime can cost enterprises millions and AI platforms require specialized expertise to operate effectively; our Managed Services domain doesn't just keep the lights on. We architect comprehensive operational excellence that transforms maintenance from a cost center into a strategic advantage.

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Quick Stats About Our Managed Services Department:

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• Center of Excellence model replacing traditional Service Desk approaches with dedicated, specialized teams

• 24/7 monitoring and support with on-call expertise for critical data and AI environments

• 20+ consultant deployments on single enterprise engagements like our global ABB managed service

• Multi-platform expertise across Databricks, Snowflake, Microsoft Azure, Power BI, and Fabric

• DevOps + ITIL integration combining agile development with enterprise operational frameworks

• SLA/KPI-driven management with transparent reporting and continuous improvement cycles

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Our Mission: Operational Excellence for Data-Driven Organizations

The Managed Services domain at Elitmind operates with a clear mission: delivering proactive management, development, and continuous improvement of our clients' data platforms, analytical environments, and cloud solutions.

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Core Objectives

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Center of Excellence Operations - Unifying support, development, and monitoring teams into cohesive units that deliver specialized expertise rather than generic IT support

Proactive Platform Evolution - Going beyond maintenance to continuously optimize performance, reduce costs, and implement new capabilities that drive business value

Dedicated Partnership Model - Providing each client with dedicated teams, Single Points of Contact (SPOC), and individualized SLAs tailored to their specific operational needs

DevOps-Driven Service Delivery - Implementing CI/CD and automation across all maintenance processes, including L2/L3 operations, to ensure consistency and reliability

Comprehensive Lifecycle Management - Managing the complete service lifecycle from incident response through change management to strategic platform development

Security and Compliance Excellence - Maintaining rigorous security patching, compliance monitoring, and operational audits that protect client investments

Transparent Operational Intelligence - Delivering comprehensive reporting, regular retrospectives, and data-driven insights that demonstrate continuous value

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Professional Certifications: Service Management Excellence

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Our Managed Services team's expertise is backed by industry-leading certifications that ensure we deliver operational excellence according to globally recognized standards. Our professionals maintain certifications across three critical domains:

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ITIL® - Information Technology Infrastructure Library

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Our team holds comprehensive ITIL certifications spanning the complete service management lifecycle:

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• ITIL Foundation v3 and v4 - Core understanding of IT service management principles

• Service Strategy - Aligning IT services with business objectives and market requirements

• Service Design - Designing services that meet business needs while ensuring efficiency

• Service Transition - Managing changes and releases with minimal business disruption

• Service Operations - Delivering and supporting services to agreed service levels

• Continual Service Improvement - Driving ongoing optimization and enhancement

• Managing Across the Lifecycle (MALC) - ITIL Expert v3 - Advanced integration of all ITIL practices

• Managing Professional (MP) - Strategic leadership in service management transformation

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Lean Management & Operational Efficiency

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Our commitment to operational excellence extends to Lean methodologies that eliminate waste and optimize value delivery:

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• Lean Six Sigma White Belt - Foundation in process improvement and waste reduction

• Lean Six Sigma Yellow Belt - Project participation and basic problem-solving techniques

• Lean Six Sigma Green Belt - Leading improvement projects and statistical analysis

• Lean IT Foundation - Applying Lean principles specifically to IT service delivery

• Lean IT Professional - Advanced Lean implementation in technology environments

• Kaizen Practitioner - Continuous improvement culture and rapid problem resolution

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Service Integration and Management (SIAM)

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For complex multi-vendor environments, our team brings specialized SIAM expertise:

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• SIAM Foundation - Understanding multi-sourced service integration principles

• SIAM Professional - Advanced governance and integration of multiple service providers

• Control Objectives for Information and Related Technologies - COBIT 5 - IT governance framework ensuring business alignment and value delivery

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These certifications ensure our team delivers services that not only meet technical requirements but align with business objectives, maintain compliance standards, and drive continuous value optimization for our clients.

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Team Structure: Specialists Across the Data Stack

Our Managed Services team brings together operational experts across all critical domains, forming collaborative units that deliver comprehensive platform expertise:

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Platform Operations Specialists who manage 24/7 monitoring, incident response, and performance optimization across complex data and AI environments.

DevOps Engineering Experts who implement CI/CD pipelines, automation frameworks, and infrastructure-as-code practices that eliminate manual errors and accelerate delivery.

BI Platform Specialists who provide deep expertise in Power BI, Fabric, and analytics platform maintenance, ensuring business intelligence environments deliver consistent performance.

Database and Data Warehouse Engineers who optimize performance, manage capacity, and ensure data platform reliability across traditional and cloud-native architectures.

Service Management Professionals who implement ITIL frameworks, manage SLAs/KPIs, and ensure operational processes align with business objectives.

Security and Compliance Specialists who maintain security postures, implement compliance requirements, and conduct operational audits across all managed environments.

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Technology Stack: Enterprise-Grade Operations

Service Management Platform

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JIRA/ITSM Integration for comprehensive incident, request, and change management with full audit trails and reporting capabilities

SLA/KPI Monitoring Tools providing real-time visibility into service performance against committed metrics

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Monitoring and Observability

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Azure Monitor & Application Insights for comprehensive platform monitoring with intelligent alerting and diagnostics

Custom Monitoring Frameworks tailored to specific data platform requirements and business KPIs

Performance Analytics Tools providing deep insights into platform utilization, performance trends, and optimization opportunities

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DevOps and Automation

CI/CD Pipeline Management using Azure DevOps, GitHub Actions, and other modern development platforms

Infrastructure as Code with Terraform, Bicep, and ARM templates for consistent, repeatable deployments

Automated Maintenance Frameworks reducing manual intervention while maintaining high service quality

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Platform Expertise

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Microsoft Azure comprehensive management across all services with deep expertise in data and AI workloads

Databricks & Snowflake specialized operational knowledge for modern data platforms and lakehouse architectures

Power BI & Fabric expert administration, optimization, and development for business intelligence environments

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Our Frameworks: Operational Excellence Standards

Center of Excellence Model replaces traditional Service Desk approaches with specialized, dedicated teams that understand your specific technology stack and business requirements.

DevOps + ITIL Integration combines agile development practices with enterprise operational frameworks, ensuring both innovation and stability.

FinOps Excellence implements comprehensive cost management, capacity planning, and optimization strategies that maximize cloud ROI while maintaining performance.

Continuous Improvement Processes with regular retrospectives, performance analysis, and proactive enhancement of operational procedures.

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Real Projects, Real Operational Excellence

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Global Enterprise Managed Services - ABB

"Our global managed service deployment for ABB encompasses DAP, RELEX, and Sense platforms with over 20 Elitmind consultants," showcasing our team's ability to scale operational excellence across multiple platforms, geographies, and business units while maintaining consistent service quality.

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BI Platform Excellence - Philip Morris

Our team provides complete operational management for a complex BI environment integrating 40+ data sources with DevOps practices, Azure infrastructure, and Power BI analytics. This engagement demonstrates how our Center of Excellence model delivers both operational stability and continuous platform evolution to meet changing business requirements.

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Data Warehouse Operations - Medicover

Our comprehensive maintenance and development services combine architectural support with day-to-day operations, demonstrating how our Center of Excellence model delivers both stability and innovation within a single engagement.

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What Makes Our Work Exciting

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"Every day brings new challenges across different platforms, clients, and operational scenarios, reflects our team's experience of what makes working in Managed Services both dynamic and rewarding. From performance optimization to incident response to strategic platform development - we're the guardians who ensure data-driven organizations never miss a beat."

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Our diverse project portfolio means team members gain exposure to cutting-edge technologies, complex operational challenges, and strategic business initiatives that directly impact client success. The variety keeps every day fresh while building deep expertise across the modern data stack.

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Core Competencies We Value

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Operational Excellence Mindset
The ability to balance proactive optimization with reactive support, ensuring both immediate reliability and long-term platform evolution.

Multi-Platform Technical Expertise
Deep knowledge across modern data technologies, from traditional databases to cutting-edge AI platforms, with the ability to optimize performance across diverse architectures.

Service Management Excellence
Mastery of ITIL frameworks, SLA management, and operational processes that ensure consistent, measurable service delivery.

Client Partnership Approach
The ability to become a trusted extension of client teams, understanding their business objectives and translating operational activities into business value.

Continuous Improvement Culture
An approach to service delivery that constantly seeks optimization opportunities, process improvements, and enhanced client value.

Ownership and Accountability
A personal investment in client operational success, taking responsibility for both immediate issues and long-term platform health.

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Our Vision for the Future

Looking ahead, our Managed Services team is focused on evolving operational excellence for the AI-driven future:

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FinOps Framework Expansion

"We're expanding our FinOps frameworks to provide even more sophisticated cost optimization and capacity management," explains Jakub Fuszara, recognizing that cloud cost management becomes increasingly critical as data and AI workloads scale.

AI/ML Integration in Operations

Our team is developing AI-powered monitoring, predictive maintenance, and automated optimization capabilities that make our managed services even more proactive and intelligent.

Enhanced Automation

We're pursuing further automation of L2/L3 operations with process refactoring that increases efficiency while maintaining the human expertise clients value.

End-to-End Data Platform Care

Broadening our Data Managed Services offerings to provide comprehensive, lifecycle management of complete data platforms from ingestion through analytics and AI.

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Why Join Our Managed Services Team?

Working in Managed Services at Elitmind means joining a team that operates at the intersection of cutting-edge technology and critical business operations. You'll work with the latest data and AI platforms, develop deep expertise across enterprise technologies, and build lasting relationships with clients who depend on your expertise for their success.

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Skills You'll Develop:

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• Enterprise Operations Mastery with hands-on experience managing complex, mission-critical data and AI environments at scale
• Multi-Platform Expertise across the modern data stack, from Azure and Databricks to Power BI and advanced analytics platforms
• Service Management Excellence with deep knowledge of ITIL, DevOps, and operational frameworks that drive enterprise success

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Professional Development:

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• Certification Pathways: Direct access to vendor certifications across our technology stack with company support and career planning
• Operational Leadership: Build expertise in team management, client relationship development, and strategic operational planning
• Technology Specialization: Deep dive into specific platforms and technologies with opportunities to become recognized subject matter experts

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Ready to Join Our Team ?

At Elitmind's Managed Services, we're architecting operational excellence that enables continuous innovation and business growth. We're building a team that understands both the technical complexity and business criticality of modern data and AI operations.

Whether you're a platform operations specialist, DevOps engineer, or service management professional, we offer an environment where your expertise drives real client success.

Ready to join our operational excellence mission? Visit our careers page to explore current Managed Services opportunities.

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