IT Support Specialist

Full time

Remote

We are looking for a skilled and motivated professional to join our IT & Security team and help us develop and maintain our environment based on Microsoft 365, Entra ID, and Intune. This is a hybrid role with 4 days per week from our Warsaw office and 1 day remote. If you enjoy solving problems independently, are passionate about IT process automation, and want to have a real impact on the quality and performance of the user environment, this role is for you.

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Here's the deal

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You are a proactive IT professional with 3+ years of experience in IT Support or IT Specialist roles. You bring strong hands-on expertise with Microsoft Entra ID (Azure AD) and Intune, combined with solid knowledge of Windows, Microsoft 365, and network configuration. Your ability to diagnose technical issues independently, work directly with users, and deliver high-quality IT solutions makes you an invaluable team member.

You thrive in environments where you can maintain secure IT infrastructure, automate workflows, and collaborate closely with IT and Security teams to ensure smooth operations in a dynamic technology environment.

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How you fit in

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Key technologies: Microsoft Entra ID (Azure AD), Intune, Microsoft 365, LAN, WAN

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Required experience:

3+ years of experience in IT Support or IT Specialist roles

Strong knowledge of Microsoft Entra ID (Azure AD) and Intune

Good understanding of Windows / Microsoft 365 and LAN/WAN/Wi-Fi network configuration

Ability to diagnose and resolve hardware and system issues

Excellent communication skills, independence, and strong organizational abilities

Good command of English and Polish, both spoken and written, sufficient for working with documentation and communicating within an international team

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Nice to have:

Microsoft certifications (e.g. Azure Fundamentals, Solutions Architect, Intune Administrator)

Experience with PowerShell scripting or Microsoft 365 automation

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Soft skills:

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Analytical Thinking
Ability to interpret data, identify trends, and provide actionable insights to drive business decisions.

Problem-Solving Skills
Proactively identify and resolve issues related to IT systems, ensuring smooth operations and system reliability.

Effective Communication
Ability to explain technical concepts to non-technical stakeholders clearly and concisely, fostering understanding and collaboration.

Attention to Detail
Meticulous in system configuration, troubleshooting, and ensuring security compliance across IT platforms.

Team Collaboration
Strong interpersonal skills to work effectively in cross-functional teams, coordinating with IT, Security, and other stakeholders.

Adaptability and Continuous Learning
Open to learning new tools and technologies in the rapidly evolving IT landscape and adjusting to changing business needs.

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What will you do?

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Provide end-user support and resolve technical issues

Maintain and manage the Entra ID / Intune environment (device registration, compliance, policies, groups, profiles)

Configure and prepare computer hardware (Windows)

Collaborate with IT and Security project teams

Manage hardware inventory and lifecycle

Create reports and automation solutions in Power BI

Participate in processes aligned with ITIL and ISO 27001 standards

Maintain accurate technical and process documentation

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Compensation

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B2B Contract | 10 000 - 14 000 PLN PLN net monthly

Compensation within this range reflects your technical expertise, hands-on experience with Microsoft technologies, and contribution to maintaining secure and efficient IT infrastructure.

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